LOCK DROP - PRIVACY POLICY

Last Updated: August 19, 2026

By using Lock Drop or purchasing from us, you acknowledge and agree to this Privacy Policy.

1. Information We Collect

Lock Drop may collect information necessary to process orders and provide support, including:

• Name or username.
• Email address.
• Discord username or ID.
• Order and transaction information.
• Information provided through support tickets.
• Screenshots, recordings, or other evidence submitted for warranty or refund claims.

2. How We Use Your Information

Information may be used to:

• Process and deliver orders.
• Provide customer support.
• Verify purchases and warranty claims.
• Process refunds or replacements.
• Prevent fraud, scams, and payment abuse.
• Handle disputes and chargebacks.
• Maintain necessary transaction records.

3. Payment Information

Payments may be processed through third-party payment providers and SellAuth.

Lock Drop does not intentionally store complete card details or other sensitive payment credentials unless necessary and lawfully permitted.

Third-party payment providers may process information according to their own privacy policies.

4. Sharing Information

Lock Drop does not sell customer information.

Information may be shared when reasonably necessary to process orders, provide services, prevent fraud, resolve disputes, or comply with legal obligations.

5. Data Security & Retention

Lock Drop takes reasonable measures to protect customer information from unauthorized access or misuse.

Information may be retained for as long as reasonably necessary for order fulfilment, customer support, fraud prevention, dispute resolution, and legal or accounting requirements.

6. Customer Rights

Depending on applicable law, customers may have the right to request access to, correction of, or deletion of their personal information.

Requests may be subject to identity verification and legal limitations.

7. Third-Party Services

Lock Drop may use third-party services, including SellAuth, payment processors, hosting providers, and other services necessary to operate the store.

These services may have their own privacy policies and terms, which apply to information they process independently.

8. Changes

Lock Drop reserves the right to update this Privacy Policy when necessary. The latest version will be published on our website.

9. Contact

For any privacy-related questions or requests, contact Lock Drop through our official support channels.

Lock Drop — Secure. Reliable. Delivered.