LOCK DROP - REFUND POLICY

1. Refund Policy

1.1. All sales are final unless a refund is specifically permitted under the applicable Product warranty or explicitly approved by Lock Drop.

1.2. Where a valid warranty claim exists, Lock Drop may, at its discretion, provide a replacement, repair, regeneration, store credit, or refund, depending on the circumstances and availability of the Product.

1.3. A refund is not automatically guaranteed merely because a customer is dissatisfied with a Product.

1.4. Refunds will generally not be provided for:

• Change of mind.
• Accidental purchases.
• Failure to read the Product description.
• User error.
• Misuse of the Product.
• Failure to follow provided instructions.
• Bans, suspensions, restrictions, or terminations caused by the customer.
• Changes made to an account after delivery.
• Loss, deletion, or disclosure of account information by the customer.
• Failure to report a valid issue within the applicable warranty period.
• Invalid, incomplete, edited, manipulated, or insufficient evidence.
• Third-party platform actions occurring after successful delivery.
• Products that have been consumed, redeemed, activated, transferred, or otherwise used where the applicable Product policy excludes refunds.

1.5. Nothing in this policy is intended to remove any mandatory rights or protections that cannot legally be excluded.

1.6. By purchasing from Lock Drop, you acknowledge that you have read, understood, and agreed to this Refund Policy and the applicable Product warranty.