LOCK DROP - TERMS OF SERVICE

Last Updated: August 19, 2026

By accessing, purchasing from, or otherwise using Lock Drop, you acknowledge that you have read, understood, and agreed to these Terms of Service ("Terms"). If you do not agree with these Terms, you must not purchase or use our services.

These Terms apply to all products, services, orders, accounts, digital goods, virtual goods, subscriptions, and other items supplied by Lock Drop ("Products").

1. General Terms

1.1. Lock Drop reserves the right to refuse, cancel, limit, or terminate any order or service at our discretion, including where we reasonably suspect fraud, abuse, payment manipulation, or violation of these Terms.

1.2. Product descriptions, availability, pricing, warranties, and conditions may change at any time without prior notice.

1.3. Purchasing a Product means you accept the specific warranty and conditions associated with that Product in addition to these general Terms.

1.4. If a Product has a specific warranty period or product-specific policy, that policy takes priority over the general warranty provisions stated below.

1.5. Lock Drop is a reseller. Products may originate from suppliers or third parties. Unless explicitly stated otherwise, Lock Drop does not claim ownership of any third-party platform, account, game, service, trademark, or intellectual property.

2. Orders & Delivery

2.1. Customers are responsible for providing accurate and complete information required to fulfil their order.

2.2. Once an order has been delivered to the customer, it is considered fulfilled unless the customer can demonstrate that the delivered Product was defective or invalid under its applicable warranty.

2.3. Customers must inspect their Product immediately after delivery.

2.4. Delivery times may vary depending on the Product, supplier availability, manual processing, verification, or other circumstances outside Lock Drop's direct control.

2.5. Delays caused by third-party platforms, payment processors, suppliers, outages, verification systems, or other external services do not automatically constitute grounds for a refund.

2.6. Lock Drop may require additional information or verification before fulfilling an order where necessary to prevent fraud or abuse.

3. Refund Policy

3.1. All sales are final unless a refund is specifically permitted under the applicable Product warranty or explicitly approved by Lock Drop.

3.2. Where a valid warranty claim exists, Lock Drop may, at its discretion, provide a replacement, repair, regeneration, store credit, or refund, depending on the circumstances and availability of the Product.

3.3. A refund is not automatically guaranteed merely because a customer is dissatisfied with a Product.

3.4. Refunds will generally not be provided for:

• Change of mind.
• Accidental purchases.
• Failure to read the Product description.
• User error.
• Misuse of the Product.
• Failure to follow provided instructions.
• Bans, suspensions, restrictions, or terminations caused by the customer.
• Changes made to an account after delivery.
• Loss, deletion, or disclosure of account information by the customer.
• Failure to report a valid issue within the applicable warranty period.
• Invalid, incomplete, edited, manipulated, or insufficient evidence.
• Third-party platform actions occurring after successful delivery.
• Products that have been consumed, redeemed, activated, transferred, or otherwise used where the applicable Product policy excludes refunds.

3.5. Nothing in these Terms is intended to remove any mandatory rights or protections that cannot legally be excluded.

4. Warranty Policy

4.1. Unless otherwise stated on the Product listing, Products carry a 24-hour warranty from the time of delivery.

4.2. Warranty periods are specific to each Product. A Product listing may provide a longer, shorter, or otherwise different warranty.

4.3. A warranty covers only defects specifically covered by the Product's stated warranty.

4.4. The warranty does not automatically cover:

• User error.
• Incorrect usage.
• Customer modifications.
• Sharing or transferring Products.
• Account bans or suspensions.
• Platform enforcement.
• Customer negligence.
• Loss of access caused by the customer.
• Changes made after delivery.
• Failure to follow instructions.
• Third-party actions not caused by a defect in the Product.
• Expired warranty periods.

4.5. Warranty claims must be submitted within the stated warranty period. Claims submitted after the warranty has expired may be rejected.

4.6. Lock Drop may request evidence before approving any warranty claim.

5. Evidence & Warranty Claims

5.1. Customers are responsible for providing clear, complete, and verifiable evidence when making a warranty claim.

5.2. Depending on the Product, evidence may include:

• Continuous screen recordings.
• Order information.
• The Product itself.
• Relevant emails or notifications.
• Account information.
• Error messages.
• Proof of attempted activation or use.
• Screenshots showing the relevant issue.

5.3. Where a continuous recording is requested, the recording must clearly demonstrate the relevant process from beginning to end.

5.4. Edited, cut, manipulated, incomplete, misleading, or fabricated evidence may result in the warranty claim being rejected.

5.5. Lock Drop reserves the right to request additional evidence where the submitted evidence is insufficient.

5.6. Providing false evidence or deliberately concealing relevant information may result in immediate termination of support and a permanent blacklist.

6. Accounts & Digital Access

6.1. Customers are responsible for securing any account credentials provided to them after delivery.

6.2. After delivery, Lock Drop is not responsible for actions taken by the customer or by any person to whom the customer gives access.

6.3. Customers must not intentionally expose, share, resell, modify, or transfer an account unless the Product listing explicitly permits it.

6.4. If an account is compromised after delivery due to customer negligence, Lock Drop may deny the warranty claim.

6.5. Account-related warranties apply only to the conditions explicitly stated on the relevant Product listing.

6.6. A platform's decision to ban, suspend, restrict, recover, or terminate an account does not automatically constitute a Product defect.

7. Third-Party Products & Suppliers

7.1. Some Products may be sourced through independent suppliers or third-party providers.

7.2. If a supplier fails to deliver a Product, becomes unavailable, or experiences an issue, Lock Drop will make reasonable efforts to resolve the situation.

7.3. Supplier failure does not automatically entitle a customer to compensation beyond what is required under the applicable Product warranty or applicable law.

7.4. Lock Drop may offer a replacement or alternative solution where reasonably possible.

7.5. Lock Drop is not responsible for circumstances entirely outside its reasonable control, including third-party outages, platform changes, service termination, or supplier-side issues.

8. Payments & Chargebacks

8.1. Customers must complete payment using the payment method and instructions provided by Lock Drop.

8.2. Customers must not intentionally provide false payment information, manipulate payment systems, or attempt to obtain Products without valid payment.

8.3. Unauthorized chargebacks, payment reversals, or disputes submitted after successful delivery may result in immediate suspension or permanent blacklist from Lock Drop.

8.4. Lock Drop reserves the right to provide relevant transaction, delivery, and communication records to payment processors or other appropriate parties when responding to a payment dispute.

8.5. If a payment is reversed after a Product has been delivered, Lock Drop reserves the right to suspend services and pursue recovery of the outstanding amount where appropriate.

9. Customer Conduct

Customers must interact with Lock Drop staff and support channels respectfully.

The following may result in ticket closure, suspension, or permanent blacklist:

• Harassment or threats.
• Excessive spam.
• Repeated unnecessary pings.
• Deliberately wasting staff time.
• Abusive or discriminatory behavior.
• False accusations of fraud or scamming.
• Manipulating or fabricating evidence.
• Attempting to exploit warranty policies.
• Repeatedly opening duplicate tickets.
• Advertising or promoting competing services without permission.
• Attempting to deceive Lock Drop staff.

A customer being dissatisfied with an order does not give them permission to harass or abuse staff.

10. Fraud & Abuse

10.1. Any attempt to defraud, manipulate, exploit, or abuse Lock Drop may result in immediate termination of services.

10.2. Examples include:

• Fake warranty claims.
• Fake screenshots or recordings.
• Claiming a Product was not delivered when it was delivered.
• Attempting to obtain multiple replacements for one Product.
• Reselling a defective or replaced Product as valid.
• Payment manipulation.
• Unauthorized chargebacks.
• Exploiting technical errors for financial gain.
• Providing intentionally false information.

10.3. Lock Drop may permanently blacklist users reasonably suspected of serious fraud or abuse.

10.4. Where appropriate, Lock Drop may report suspected fraudulent activity to relevant platforms, payment providers, or authorities.

11. Product-Specific Warranty Rules

Some Products require additional conditions.

Discord Members

Unless explicitly stated otherwise:

• No warranty is provided against members voluntarily leaving a server.
• No warranty is provided against platform-wide enforcement.
• No warranty is provided for members removed by server staff or moderation actions.
• Product-specific guarantees apply only where explicitly stated on the listing.

Discord Server Boosts

Unless explicitly stated otherwise:

• Boosts are subject to the applicable Product listing's warranty.
• No warranty is provided against platform-wide changes or enforcement outside Lock Drop's control.
• Customer actions that cause the loss of boosts may void the warranty.

Discord Accounts

Account warranties apply only to the condition explicitly advertised.

Where a warranty claim requires proof of an account issue, Lock Drop may require a continuous screen recording showing the relevant account, delivery information, and attempted use.

Nitro / Subscription Products

Nitro and subscription Products may have specific warranty periods and claim requirements stated on their individual listings.

Where a revocation or similar issue occurs, the customer may be required to provide continuous, unedited evidence showing the relevant activation, account status, and platform notification.

The customer must not intentionally consume, transfer, stack, modify, or otherwise use a Product in a manner that conflicts with its warranty conditions.

Robux / Virtual Currency

Virtual currency Products are subject to the specific delivery and warranty conditions stated on the relevant listing.

Customer account restrictions, bans, or losses caused by the customer's actions are not covered unless explicitly stated.

Decorations / Digital Items

Warranty coverage applies only to the conditions explicitly stated on the relevant listing.

12. User Responsibilities

By purchasing from Lock Drop, you agree that you will:

• Provide accurate information.
• Read the Product description before purchasing.
• Follow all instructions supplied with your Product.
• Secure your accounts and credentials.
• Report legitimate issues within the applicable warranty period.
• Provide truthful and complete evidence.
• Comply with applicable platform Terms of Service.
• Use Products only for their intended purpose.
• Keep order information and relevant evidence until the warranty period has expired.

13. Platform Terms & Third-Party Services

13.1. Customers are responsible for complying with the Terms of Service and rules of any third-party platform associated with a Product.

13.2. Lock Drop does not guarantee that a third-party platform will continue offering a particular feature, service, account type, subscription, or virtual item.

13.3. Changes made by third-party platforms may affect Products after purchase.

13.4. Lock Drop cannot guarantee uninterrupted availability of third-party services.

14. Support

14.1. Support is provided through the official Lock Drop support channels.

14.2. Customers should keep their order ID when contacting support.

14.3. Support staff may request information necessary to verify ownership of an order.

14.4. Lock Drop is not required to provide support for issues caused by customer negligence, unsupported modifications, expired warranties, or circumstances excluded by the Product listing.

15. Reselling & Redistribution

15.1. Customers may not redistribute, resell, reproduce, duplicate, or commercially exploit Products unless expressly permitted by Lock Drop.

15.2. Where reselling is permitted, the customer assumes responsibility for their own customers and transactions.

15.3. A replacement provided by Lock Drop may not automatically be resold as a new Product.

16. Privacy & Information

16.1. Lock Drop may retain information reasonably necessary to process orders, provide support, prevent fraud, resolve disputes, and maintain transaction records.

16.2. Customers should not submit unnecessary sensitive personal information through support channels.

16.3. Information may be disclosed where reasonably necessary to comply with legal obligations, payment disputes, fraud investigations, or valid legal requests.

17. Changes to These Terms

17.1. Lock Drop reserves the right to modify, update, or replace these Terms at any time.

17.2. The latest version will apply to future purchases and continued use of Lock Drop's services, subject to applicable law.

17.3. Customers are responsible for reviewing the current Terms before making a purchase.

18. Limitation of Liability

18.1. To the maximum extent permitted by applicable law, Lock Drop will not be responsible for indirect, incidental, consequential, or third-party losses arising from the use of a Product.

18.2. Lock Drop is not responsible for losses resulting from customer negligence, unauthorized access caused by the customer, platform enforcement, third-party service changes, or events outside Lock Drop's reasonable control.

18.3. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Agreement

By placing an order with Lock Drop, you confirm that:

You have read, understood, and agreed to these Terms of Service.

Failure to read these Terms does not exempt a customer from their application.

Lock Drop reserves the right to enforce these Terms fairly and consistently across all orders.

Important Notice

These Terms are designed to establish the rules governing purchases, warranties, support, and customer conduct. They do not override mandatory consumer rights or other legal protections that may apply to a customer.

Lock Drop - Secure, Reliable, Delivered.